Kiravans provide a comprehensive no quibble returns policy. You can return any purchase up to 90 days after purchase, for an exchange or full refund. To return your purchase, please complete the returns form. Alternatively, you can contact us directly quoting your order number and address:

Phone: +44 (0) 113 804 2125

Note: Our customer services team are all native English speakers, but we are happy to exchange emails in your preferred language. We use Google-Translate, so please try to keep your messages clear and simple to help avoid misunderstandings. Alternatively, we can call you in English to discuss the issue.


Terms and Conditions


3 Year Warranty

All items purchased from Kiravans come with a 3 year guarantee. Assuming normal and reasonable use, should the product become defective within 3 years, please contact us using the returns form to arrange a replacement. Please provide your original purchase details (order number / address).


Who Pays for the Return?  

Kiravans are fair and reasonable, but who pays depends on the reason for the item being returned: